More and more businesses in the hospitality and services industry are joining the growing trend of offering their customers robotic service.
These robots effectively perform the tasks of waiters, bussers, and waitresses fully autonomously. Such as the fast and safe service of food and beverages, and bussing to and from the kitchen, bar, etc.
These robot waiters aren’t intended to replace employees. Instead, it supplements their work, allowing them to focus more on taking care of their customers – even when short-staffed.
What Are Robot Waiters and Robot Waitresses?
Robotics applied to the gaming industry has made it possible to create collaborative robots to help with the usual tasks of this type of business. This is how server robots were born, functional technological elements created to carry out specific activities, usually carried out by restaurant service personnel.
In the United States and some countries in Asia, it is common to find this type of automated service in casinos, hotels, bars, restaurants, performing various functions.
These catering robots were designed to guide diners to their table, take and deliver orders, pick up dishes and perform other server duties. Some more advanced models are even designed to interact with customers and provide them with information.
These robot waiters aren’t intended to replace employees. Instead, it supplements their work, allowing them to focus more on taking care of their customers – even when short-staffed.
Benefits of Robot Waiters and Waitresses in Your Restaurant
- Your staff will be freed from routine tasks, such as delivering orders to customers and removing food from tables.
- They will also increase the productivity levels of your workers, as they will have more free time to devote to other tasks in the bar, kitchen, or serving customers.
- Robot waiters promote distancing between customers and human servers, a much appreciated and practical aspect in these times when COVID-19 contagions are the order of the day.
- The presence and attention of robot waiters and waitresses has become a very profitable element for bars and restaurants. The novelty of being served by a robot attracts many customers.